/**
 * Portal Klienta - Styles
 * 
 * Identyczna struktura jak documents-widget/styles.php
 * Używa zmiennych Bootstrap dla pełnej kompatybilności z dark mode
 * 
 * @package NextGen
 * @subpackage ClientPortal
 */

/* ========================================
   TICKETS WIDGET - MAIN LAYOUT
   ======================================== */

/* Kontener widgetu - wypełnia rodzica */


 .bg-crm {
    background: linear-gradient(180deg, var(--crm-background-1), var(--crm-background-2));
 }
 
 [data-bs-theme="dark"] .bg-crm {
    background: #000000;
 }

.tickets-widget-container {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
    padding: 1rem;
    overflow: hidden;
}

/* Toolbar - styl Finder-like jednoliniowy */
.tickets-toolbar {
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    flex-shrink: 0;
}

.toolbar-sep {
    width: 1px;
    height: 22px;
    background: var(--bs-border-color);
    opacity: 0.6;
}

/* Licznik spraw */
.ticket-count-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    background: var(--bs-tertiary-bg);
    color: var(--bs-body-color);
    font-size: 0.8125rem;
    font-weight: 600;
    padding: 0.35rem 0.7rem;
    border-radius: 6px;
}

/* User avatar */
.ticket-user-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
    color: var(--crm-ticket-primary, #667eea);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 600;
}

/* Przycisk dodawania - wyróżniony */
.btn-add-ticket {
    background: var(--crm-ticket-primary, #667eea);
    border: none;
    color: #fff;
    font-size: 0.8125rem;
    font-weight: 500;
    padding: 0.35rem 0.75rem;
    border-radius: 6px;
    transition: all 0.15s ease;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    text-decoration: none;
}

.btn-add-ticket:hover {
    filter: brightness(1.1);
    color: #fff;
}

.btn-add-ticket:active {
    transform: scale(0.98);
}

/* Przyciski Finder-style */
.btn-finder {
    background: var(--bs-tertiary-bg);
    border: none;
    color: var(--bs-body-color);
    font-size: 0.8125rem;
    font-weight: 500;
    padding: 0.35rem 0.7rem;
    border-radius: 6px;
    transition: all 0.15s ease;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

.btn-finder:hover {
    background: var(--bs-secondary-bg);
}

.btn-finder:active {
    transform: scale(0.98);
}

/* Main 2-column layout */
.tickets-main-layout {
    display: flex;
    gap: 1rem;
    flex: 1;
    min-height: 0;
    overflow: hidden;
}

/* ========================================
   SIDEBAR - LEWA KOLUMNA
   ======================================== */

.tickets-sidebar {
    flex: 0 0 300px;
    min-height: 0;
    display: flex;
    flex-direction: column;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    padding: 0.75rem;
    overflow: hidden;
}

.tickets-search-box {
    margin-bottom: 0.75rem;
}

.tickets-search-box input {
    background: var(--bs-tertiary-bg);
    border: 1px solid transparent;
    border-radius: 6px;
    font-size: 0.8125rem;
    transition: all 0.15s ease;
}

.tickets-search-box input:focus {
    background: var(--bs-body-bg);
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 2px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.2);
}

/* View filter tabs */
.tickets-view-filter {
    display: flex;
    flex-direction: column;
    gap: 2px;
    margin-bottom: 0.75rem;
}

.ticket-view-btn {
    display: flex;
    align-items: center;
    padding: 0.5rem 0.75rem;
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--bs-body-color);
    background: transparent;
    border: 1px solid transparent;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.ticket-view-btn:hover {
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.05);
}

.ticket-view-btn.active {
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.1);
    border-color: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.2);
    color: var(--crm-ticket-primary, #667eea);
}

/* ========================================
   TICKETS LIST
   ======================================== */

.tickets-list-wrapper {
    flex: 1 1 0;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
}

.ticket-list-separator {
    height: 1px;
    background: var(--bs-border-color);
    margin: 0.5rem 0;
}

.ticket-list-item {
    display: flex;
    align-items: flex-start;
    gap: 0.625rem;
    padding: 0.625rem;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.15s ease;
    margin-bottom: 3px;
    border: 1px solid transparent;
}

.ticket-list-item:hover {
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.05);
    border-color: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.2);
}

.ticket-list-item.active {
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 1px var(--crm-ticket-primary, #667eea);
}

/* Item icon */
.ticket-item-icon {
    width: 38px;
    height: 38px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.125rem;
    flex-shrink: 0;
    background: var(--bs-tertiary-bg);
    color: var(--bs-body-color);
}

.ticket-item-icon.status-new,
.ticket-item-icon.status-open {
    background: rgba(var(--bs-primary-rgb), 0.15);
    color: var(--bs-primary);
}

.ticket-item-icon.status-pending {
    background: rgba(var(--bs-warning-rgb), 0.15);
    color: var(--bs-warning);
}

.ticket-item-icon.status-resolved,
.ticket-item-icon.status-closed {
    background: rgba(var(--bs-success-rgb), 0.15);
    color: var(--bs-success);
}

/* Item content */
.ticket-item-content {
    flex: 1;
    min-width: 0;
    overflow: hidden;
}

.ticket-item-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 3px;
}

.ticket-item-name {
    font-size: 0.8125rem;
    font-weight: 500;
    line-height: 1.3;
    color: var(--bs-body-color);
    word-break: break-word;
    flex: 1;
}

/* Meta lines */
.ticket-item-meta-line {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-size: 0.6875rem;
    color: var(--bs-secondary-color);
}

.ticket-meta-number {
    font-weight: 600;
    text-transform: uppercase;
}

.ticket-meta-date {
    display: inline-flex;
    align-items: center;
    gap: 3px;
}

.ticket-meta-date i {
    font-size: 0.75rem;
    opacity: 0.7;
}

/* Empty state */
.tickets-empty {
    text-align: center;
    padding: 2rem 1rem;
    color: var(--bs-secondary-color);
}

.tickets-empty i {
    font-size: 2rem;
    opacity: 0.5;
    margin-bottom: 0.5rem;
    display: block;
}

.tickets-empty p {
    font-size: 0.8125rem;
    margin: 0;
}

/* Skeleton */
.ticket-skeleton-item {
    display: flex;
    gap: 0.625rem;
    padding: 0.5rem;
    margin-bottom: 2px;
}

.skeleton-icon {
    width: 38px;
    height: 38px;
    border-radius: 6px;
    background: linear-gradient(90deg, var(--bs-tertiary-bg) 25%, var(--bs-secondary-bg) 50%, var(--bs-tertiary-bg) 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
}

.skeleton-content {
    flex: 1;
}

.skeleton-text {
    height: 10px;
    border-radius: 3px;
    background: linear-gradient(90deg, var(--bs-tertiary-bg) 25%, var(--bs-secondary-bg) 50%, var(--bs-tertiary-bg) 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
    margin-bottom: 6px;
}

.skeleton-text-70 { width: 70%; }
.skeleton-text-50 { width: 50%; }

@keyframes shimmer {
    0% { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* ========================================
   PREVIEW - PRAWA KOLUMNA
   ======================================== */

.tickets-preview {
    flex: 1 1 0;
    min-height: 0;
    min-width: 0;
    display: flex;
    flex-direction: column;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    overflow: hidden;
}

.preview-content-wrapper {
    flex: 1 1 0;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

/* ========================================
   FINDER-STYLE HEADER
   ======================================== */

.preview-header-finder {
    background: var(--bs-body-bg);
    border-bottom: 1px solid var(--bs-border-color);
    flex-shrink: 0;
    padding: 0.875rem 1rem;
}

/* Widok domyślny - przed wybraniem */
.finder-header-default {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.625rem;
    padding: 0.5rem;
    color: var(--bs-secondary-color);
}

.finder-empty-icon {
    font-size: 1.25rem;
    opacity: 0.5;
}

.finder-empty-text {
    font-size: 0.875rem;
    font-weight: 500;
}

/* Widok sprawy - pełne informacje */
.finder-header-ticket {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

/* Górna linia */
.finder-header-main {
    display: flex;
    align-items: flex-start;
    gap: 0.875rem;
}

.finder-header-icon {
    width: 44px;
    height: 44px;
    border-radius: 10px;
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.1);
    color: var(--crm-ticket-primary, #667eea);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.finder-header-icon.status-new,
.finder-header-icon.status-open {
    background: rgba(var(--bs-primary-rgb), 0.1);
    color: var(--bs-primary);
}

.finder-header-icon.status-pending {
    background: rgba(var(--bs-warning-rgb), 0.1);
    color: var(--bs-warning);
}

.finder-header-icon.status-resolved,
.finder-header-icon.status-closed {
    background: rgba(var(--bs-success-rgb), 0.1);
    color: var(--bs-success);
}

.finder-header-info {
    flex: 1;
    min-width: 0;
}

.finder-header-title-row {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.finder-header-subject {
    font-size: 1rem;
    font-weight: 600;
    color: var(--bs-body-color);
    margin: 0;
    line-height: 1.3;
    word-break: break-word;
}

.finder-header-badges {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

.finder-header-number {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--crm-ticket-primary, #667eea);
    text-transform: uppercase;
    margin-top: 0.25rem;
}

.finder-header-status {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 0.35rem;
    flex-shrink: 0;
}

.finder-status-badge {
    font-size: 0.6875rem;
    font-weight: 600;
    padding: 0.3rem 0.75rem;
    border-radius: 999px;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    background: var(--bs-secondary-bg);
    color: var(--bs-secondary-color);
}

.finder-status-badge.status-new,
.finder-status-badge.status-open {
    background: rgba(var(--bs-primary-rgb), 0.15);
    color: var(--bs-primary);
}

.finder-status-badge.status-pending {
    background: rgba(var(--bs-warning-rgb), 0.15);
    color: #856404;
}

.finder-status-badge.status-resolved,
.finder-status-badge.status-closed {
    background: rgba(var(--bs-success-rgb), 0.15);
    color: var(--bs-success);
}

.finder-priority-badge {
    font-size: 0.625rem;
    font-weight: 600;
    padding: 0.2rem 0.5rem;
    border-radius: 999px;
    background: rgba(var(--bs-danger-rgb), 0.15);
    color: var(--bs-danger);
}

/* Meta dane - dolna linia */
.finder-header-meta {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    flex-wrap: wrap;
    padding: 0.625rem 0.875rem;
    background: var(--bs-tertiary-bg);
    border-radius: 8px;
}

.finder-meta-item {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
}

.finder-meta-item i {
    font-size: 0.875rem;
    opacity: 0.7;
}

.finder-meta-item strong {
    color: var(--bs-body-color);
}

.finder-meta-divider {
    width: 1px;
    height: 14px;
    background: var(--bs-border-color);
}

.finder-meta-spacer {
    flex: 1;
}

/* Opiekun */
.finder-owner-info {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

.finder-owner-avatar {
    width: 20px;
    height: 20px;
    border-radius: 50%;
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
    font-size: 0.625rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    overflow: hidden;
}

.finder-owner-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

/* Statystyki */
.finder-meta-stats {
    display: inline-flex;
    align-items: center;
    gap: 0.75rem;
}

.finder-stat {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
    background: var(--bs-body-bg);
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
}

.finder-stat i {
    font-size: 0.8125rem;
}

.finder-stat span {
    font-weight: 600;
}

.preview-content-area {
    flex: 1 1 0;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    padding: 0 1rem 1rem;
}

/* Grid header - empty state */
.preview-grid-header {
    text-align: center;
    padding: 3rem 1rem;
}

.preview-grid-header i {
    font-size: 3rem;
    opacity: 0.3;
    display: block;
    margin-bottom: 0.75rem;
}

.preview-grid-header h5 {
    margin-bottom: 0.25rem;
    color: var(--bs-body-color);
}

.preview-grid-header p {
    color: var(--bs-secondary-color);
    margin: 0;
    font-size: 0.875rem;
}

/* Preview ticket wrapper */
.preview-ticket-wrapper {
    display: flex;
    flex-direction: column;
    flex: 1 1 0;
    min-height: 0;
    overflow: hidden;
}

/* Messages */
.ticket-messages {
    flex: 1;
    overflow-y: auto;
    padding: 0.5rem 0;
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.ticket-message {
    display: flex;
    gap: 0.5rem;
    max-width: 85%;
}

/* Wiadomości od pracowników - lewa strona */
.ticket-message.is-agent {
    align-self: flex-start;
    margin-right: auto;
}

/* Wiadomości od klienta - prawa strona */
.ticket-message.is-client {
    align-self: flex-end;
    margin-left: auto;
    flex-direction: row-reverse;
}

.ticket-message-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--bs-tertiary-bg);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--bs-secondary-color);
    overflow: hidden;
}

.ticket-message-avatar img.message-avatar-img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.message-avatar-initials {
    font-size: 0.75rem;
    font-weight: 600;
}

.message-avatar-initials.is-client {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
    width: 100%;
    height: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.ticket-message.is-client .ticket-message-avatar {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
}

.ticket-message-body {
    display: flex;
    flex-direction: column;
    min-width: 0;
    flex: 1;
}

.ticket-message-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.25rem;
    padding: 0 0.5rem;
}

.ticket-message.is-client .ticket-message-header {
    flex-direction: row-reverse;
}

.message-author {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--bs-body-color);
}

.message-time {
    font-size: 0.6875rem;
    color: var(--bs-secondary-color);
}

.ticket-message-content {
    font-size: 0.875rem;
    color: var(--bs-body-color);
    line-height: 1.5;
    background: var(--bs-tertiary-bg);
    padding: 0.625rem 0.875rem;
    border-radius: 1rem;
    word-wrap: break-word;
}

.ticket-message-content p:last-child {
    margin-bottom: 0;
}

/* Wiadomości od pracowników - bąbelek */
.ticket-message.is-agent .ticket-message-content {
    border-radius: 1rem 1rem 1rem 0.25rem;
}

/* Wiadomości od klienta - bąbelek niebieski */
.ticket-message.is-client .ticket-message-content {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
    border-radius: 1rem 1rem 0.25rem 1rem;
}

/* Attachments */
.ticket-message-attachments {
    margin-top: 0.5rem;
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.ticket-attachment {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.35rem 0.75rem;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 6px;
    font-size: 0.75rem;
    color: var(--bs-body-color);
    text-decoration: none;
    transition: all 0.15s ease;
}

.ticket-attachment:hover {
    border-color: var(--crm-ticket-primary, #667eea);
    color: var(--crm-ticket-primary, #667eea);
}

/* Załączniki w wiadomościach klienta - białe tło dla kontrastu */
.ticket-message.is-client .ticket-message-attachments {
    justify-content: flex-end;
}

.ticket-message.is-client .ticket-message-attachments .ticket-attachment {
    background: rgba(255, 255, 255, 0.95);
    border-color: rgba(255, 255, 255, 1);
    color: var(--crm-ticket-primary, #667eea);
    font-weight: 500;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

.ticket-message.is-client .ticket-message-attachments .ticket-attachment:hover {
    background: #fff;
    border-color: #fff;
    color: var(--crm-ticket-primary, #667eea);
    transform: translateY(-1px);
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15);
}

.ticket-message.is-client .ticket-message-attachments .ticket-attachment i {
    color: var(--crm-ticket-primary, #667eea);
}

/* Reply form */
.ticket-reply-form {
    flex-shrink: 0;
    padding-top: 1rem;
    border-top: 1px solid var(--bs-border-color);
    margin-top: auto;
}

.ticket-reply-form textarea {
    resize: none;
    font-size: 0.875rem;
    background: var(--bs-body-bg);
    border-color: var(--bs-border-color);
}

.ticket-reply-form textarea:focus {
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 2px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.2);
}

/* ========================================
   MESSAGE AVATARS
   ======================================== */

/* Avatar obrazkowy */
.message-avatar-img {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    object-fit: cover;
}

/* Avatar tekstowy z inicjałami */
.message-avatar-initials {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
}

/* Staff ma inny kolor */
.ticket-message.is-staff .message-avatar-initials {
    background: var(--bs-success);
}

/* Klient ma fioletowy kolor */
.ticket-message.is-client .message-avatar-initials {
    background: var(--crm-ticket-primary, #667eea);
}

/* ========================================
   QUILL EDITOR - STYL DOKUMENTÓW
   ======================================== */

/* GLOBALNE RESETY QUILL - usuń wszystkie domyślne bordery */
.reply-editor-wrapper .ql-toolbar.ql-snow,
.reply-editor-wrapper .ql-container.ql-snow,
.reply-editor-wrapper .ql-snow,
.reply-editor-wrapper .ql-snow *,
#reply-quill-editor.ql-snow,
#reply-quill-editor .ql-toolbar.ql-snow,
#reply-quill-editor .ql-container.ql-snow {
    border: none !important;
    border-color: transparent !important;
}

/* Wrapper edytora - TO jest nasz border */
.reply-editor-wrapper {
    border: 1px solid var(--bs-border-color);
    border-radius: 8px;
    overflow: hidden;
    background: var(--bs-body-bg);
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.reply-editor-wrapper:focus-within {
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 3px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
}

/* Toolbar Quill */
.reply-editor-wrapper .ql-toolbar.ql-snow {
    border: none !important;
    border-bottom: 1px solid var(--bs-border-color) !important;
    box-sizing: border-box !important;
    font-family: inherit !important;
    padding: 0.5rem !important;
    background: var(--bs-tertiary-bg) !important;
}

/* Container Quill */
.reply-editor-wrapper .ql-container.ql-snow {
    border: none !important;
    font-family: inherit !important;
    font-size: 0.875rem !important;
    height: auto !important;
}

.reply-editor-wrapper .ql-toolbar.ql-snow + .ql-container.ql-snow {
    border-top: none !important;
}

.reply-editor-wrapper .ql-toolbar .ql-formats {
    display: inline-flex;
    align-items: center;
    gap: 2px;
    margin-right: 0 !important;
    padding-right: 0.5rem;
    border-right: 1px solid var(--bs-border-color);
}

.reply-editor-wrapper .ql-toolbar .ql-formats:last-child {
    border-right: none;
    padding-right: 0;
}

/* Przyciski toolbara */
.reply-editor-wrapper .ql-toolbar button {
    width: 28px !important;
    height: 28px !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center;
    justify-content: center;
    border-radius: 4px !important;
    background: transparent !important;
    border: none !important;
    transition: all 0.15s ease !important;
}

.reply-editor-wrapper .ql-toolbar button:hover {
    background: var(--bs-secondary-bg) !important;
}

.reply-editor-wrapper .ql-toolbar button.ql-active {
    background: var(--crm-ticket-primary, #667eea) !important;
    color: #fff !important;
}

.reply-editor-wrapper .ql-toolbar button.ql-active .ql-stroke {
    stroke: #fff !important;
}

.reply-editor-wrapper .ql-toolbar button.ql-active .ql-fill {
    fill: #fff !important;
}

.reply-editor-wrapper .ql-toolbar button svg {
    width: 16px;
    height: 16px;
}

/* Ikony toolbara - dark mode compatible */
.reply-editor-wrapper .ql-toolbar .ql-stroke {
    stroke: var(--bs-body-color) !important;
}

.reply-editor-wrapper .ql-toolbar .ql-fill {
    fill: var(--bs-body-color) !important;
}

.reply-editor-wrapper .ql-toolbar .ql-picker {
    color: var(--bs-body-color) !important;
}

/* Picker (dropdown) */
.reply-editor-wrapper .ql-toolbar .ql-picker-label {
    border: none !important;
    padding: 0 0.5rem !important;
    border-radius: 4px !important;
    background: var(--bs-secondary-bg) !important;
    font-size: 0.75rem !important;
    height: 28px !important;
    display: flex !important;
    align-items: center !important;
}

.reply-editor-wrapper .ql-toolbar .ql-picker-label:hover {
    background: var(--bs-tertiary-bg) !important;
}

.reply-editor-wrapper .ql-toolbar .ql-picker-options {
    border-radius: 6px !important;
    border: 1px solid var(--bs-border-color) !important;
    box-shadow: 0 4px 12px rgba(0,0,0,0.15) !important;
    background: var(--bs-body-bg) !important;
    padding: 0.25rem !important;
}

.reply-editor-wrapper .ql-toolbar .ql-picker-item {
    padding: 0.375rem 0.5rem !important;
    border-radius: 4px !important;
    color: var(--bs-body-color) !important;
}

.reply-editor-wrapper .ql-toolbar .ql-picker-item:hover {
    background: var(--bs-tertiary-bg) !important;
}

/* Editor container */
.reply-editor-wrapper .ql-container {
    border: none !important;
    font-size: 0.875rem !important;
    font-family: inherit !important;
}

.reply-editor-wrapper .ql-editor {
    padding: 0.75rem 1rem !important;
    min-height: 80px !important;
    max-height: 200px !important;
    overflow-y: auto !important;
    color: var(--bs-body-color) !important;
}

.reply-editor-wrapper .ql-editor.ql-blank::before {
    color: var(--bs-secondary-color) !important;
    font-style: normal !important;
    left: 1rem !important;
    right: 1rem !important;
}

/* Links */
.reply-editor-wrapper .ql-editor a {
    color: var(--crm-ticket-primary, #667eea) !important;
}

/* ========================================
   REPLY ATTACHMENTS
   ======================================== */

.reply-attachments-section {
    margin-top: 0.75rem;
}

.reply-file-drop-zone {
    border: 2px dashed var(--bs-border-color);
    border-radius: 8px;
    padding: 1.25rem;
    text-align: center;
    transition: all 0.2s ease;
    background: var(--bs-tertiary-bg);
    cursor: pointer;
}

.reply-file-drop-zone:hover,
.reply-file-drop-zone.drag-over {
    border-color: var(--crm-ticket-primary, #667eea);
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.05);
}

.reply-file-drop-zone .drop-zone-content i {
    font-size: 1.5rem;
    color: var(--bs-secondary-color);
    margin-bottom: 0.35rem;
    display: block;
}

.reply-file-drop-zone .drop-zone-content span {
    display: block;
    color: var(--bs-secondary-color);
    font-size: 0.8125rem;
}

.reply-file-drop-zone .drop-zone-content span strong {
    color: var(--crm-ticket-primary, #667eea);
}

.reply-file-drop-zone .drop-zone-content small {
    display: block;
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
    opacity: 0.7;
    margin-top: 0.25rem;
}

/* Lista załączonych plików */
.reply-file-list {
    margin-top: 0.5rem;
    display: flex;
    flex-direction: column;
    gap: 0.375rem;
}

.reply-file-item {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    padding: 0.5rem 0.75rem;
    background: var(--bs-tertiary-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 6px;
    font-size: 0.8125rem;
}

.reply-file-item .file-icon {
    width: 28px;
    height: 28px;
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.1);
    color: var(--crm-ticket-primary, #667eea);
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.875rem;
    flex-shrink: 0;
}

.reply-file-item .file-info {
    flex: 1;
    min-width: 0;
}

.reply-file-item .file-name {
    display: block;
    font-weight: 500;
    color: var(--bs-body-color);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.reply-file-item .file-size {
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
}

.reply-file-item .file-status {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.75rem;
}

.reply-file-item .file-status.uploading {
    color: var(--crm-ticket-primary, #667eea);
}

.reply-file-item .file-status.success {
    color: var(--bs-success);
}

.reply-file-item .file-status.error {
    color: var(--bs-danger);
}

.reply-file-item .file-remove {
    padding: 0.25rem;
    background: none;
    border: none;
    color: var(--bs-secondary-color);
    cursor: pointer;
    border-radius: 4px;
    transition: all 0.15s ease;
    line-height: 1;
}

.reply-file-item .file-remove:hover {
    background: rgba(var(--bs-danger-rgb), 0.1);
    color: var(--bs-danger);
}

/* Progress bar */
.file-progress {
    width: 50px;
    height: 4px;
    background: var(--bs-secondary-bg);
    border-radius: 2px;
    overflow: hidden;
}

.file-progress-bar {
    height: 100%;
    background: var(--crm-ticket-primary, #667eea);
    border-radius: 2px;
    transition: width 0.3s ease;
}

/* ========================================
   REPLY ACTIONS
   ======================================== */

.reply-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-top: 0.75rem;
}

.reply-toolbar-left {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

#reply-toggle-attachments {
    padding: 0.35rem 0.625rem;
    background: var(--bs-tertiary-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 6px;
    color: var(--bs-body-color);
    font-size: 0.8125rem;
    cursor: pointer;
    transition: all 0.15s ease;
}

#reply-toggle-attachments:hover {
    background: var(--bs-secondary-bg);
    border-color: var(--crm-ticket-primary, #667eea);
    color: var(--crm-ticket-primary, #667eea);
}

#reply-toggle-attachments.active {
    border-color: var(--crm-ticket-primary, #667eea);
    color: var(--crm-ticket-primary, #667eea);
}

#reply-send-btn {
    background: var(--crm-ticket-primary, #667eea);
    border-color: var(--crm-ticket-primary, #667eea);
    position: relative;
    min-width: 100px;
    transition: all 0.2s ease;
}

#reply-send-btn:hover:not(:disabled) {
    filter: brightness(1.1);
}

#reply-send-btn:disabled {
    opacity: 0.8;
    cursor: not-allowed;
}

#reply-send-btn .btn-loader {
    display: none;
}

#reply-send-btn.loading {
    pointer-events: none;
}

#reply-send-btn.loading .btn-text {
    display: none;
}

#reply-send-btn.loading .btn-loader {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

/* Animowany wskaźnik wysyłania - overlay na całym formularzu */
.ticket-reply-form.is-sending {
    position: relative;
}

.ticket-reply-form.is-sending::before {
    content: '';
    position: absolute;
    inset: 0;
    background: rgba(var(--bs-body-bg-rgb, 255, 255, 255), 0.7);
    backdrop-filter: blur(2px);
    z-index: 10;
    border-radius: inherit;
}

.ticket-reply-form.is-sending::after {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    width: 40px;
    height: 40px;
    margin: -20px 0 0 -20px;
    border: 3px solid var(--bs-border-color);
    border-top-color: var(--crm-ticket-primary, #667eea);
    border-radius: 50%;
    animation: cp-sending-spin 0.8s linear infinite;
    z-index: 11;
}

@keyframes cp-sending-spin {
    to { transform: rotate(360deg); }
}

/* Sending indicator - toast z postępem */
.cp-sending-indicator {
    position: fixed;
    bottom: 20px;
    left: 50%;
    transform: translateX(-50%);
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1.25rem;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 50px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--bs-body-color);
    z-index: 9999;
    opacity: 0;
    visibility: hidden;
    transition: all 0.3s ease;
}

.cp-sending-indicator.visible {
    opacity: 1;
    visibility: visible;
}

.cp-sending-indicator .sending-spinner {
    width: 18px;
    height: 18px;
    border: 2px solid var(--bs-border-color);
    border-top-color: var(--crm-ticket-primary, #667eea);
    border-radius: 50%;
    animation: cp-sending-spin 0.8s linear infinite;
}

.cp-sending-indicator .sending-icon {
    font-size: 1.125rem;
}

.cp-sending-indicator .sending-icon.success {
    color: var(--bs-success);
}

.cp-sending-indicator .sending-icon.error {
    color: var(--bs-danger);
}

/* ========================================
   TOAST NOTIFICATIONS
   ======================================== */

.client-portal-toast {
    position: fixed;
    bottom: 20px;
    right: 20px;
    display: flex;
    align-items: center;
    gap: 0.625rem;
    padding: 0.75rem 1rem;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 8px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    font-size: 0.875rem;
    z-index: 9999;
    opacity: 0;
    transform: translateY(10px);
    transition: all 0.3s ease;
}

.client-portal-toast.show {
    opacity: 1;
    transform: translateY(0);
}

.client-portal-toast.toast-success {
    border-left: 3px solid var(--bs-success);
}

.client-portal-toast.toast-success i {
    color: var(--bs-success);
}

.client-portal-toast.toast-error {
    border-left: 3px solid var(--bs-danger);
}

.client-portal-toast.toast-error i {
    color: var(--bs-danger);
}

.client-portal-toast.toast-warning {
    border-left: 3px solid var(--bs-warning);
}

.client-portal-toast.toast-warning i {
    color: var(--bs-warning);
}

.client-portal-toast.toast-info {
    border-left: 3px solid var(--bs-info);
}

.client-portal-toast.toast-info i {
    color: var(--bs-info);
}

/* Closed notice */
.ticket-closed-notice {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 1rem;
    background: rgba(var(--bs-success-rgb), 0.1);
    color: var(--bs-success);
    border-radius: 8px;
    font-size: 0.875rem;
    margin-top: auto;
}

/* Loading */
.preview-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 3rem;
    color: var(--bs-secondary-color);
}

.preview-loading p {
    margin-top: 1rem;
    font-size: 0.875rem;
}

/* ========================================
   SCROLLBAR
   ======================================== */

.tickets-list-wrapper::-webkit-scrollbar,
.ticket-messages::-webkit-scrollbar,
.preview-content-area::-webkit-scrollbar {
    width: 6px;
}

.tickets-list-wrapper::-webkit-scrollbar-track,
.ticket-messages::-webkit-scrollbar-track,
.preview-content-area::-webkit-scrollbar-track {
    background: transparent;
}

.tickets-list-wrapper::-webkit-scrollbar-thumb,
.ticket-messages::-webkit-scrollbar-thumb,
.preview-content-area::-webkit-scrollbar-thumb {
    background: var(--bs-secondary-bg);
    border-radius: 10px;
}

.tickets-list-wrapper::-webkit-scrollbar-thumb:hover,
.ticket-messages::-webkit-scrollbar-thumb:hover,
.preview-content-area::-webkit-scrollbar-thumb:hover {
    background: var(--bs-secondary-color);
}

/* ========================================
   OFFCANVAS SIDEBAR - MOBILE
   ======================================== */

#sidebarOffcanvas {
    width: 320px;
    max-width: 85vw;
}

#sidebarOffcanvas .offcanvas-header {
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.08);
    padding: 0.875rem 1rem;
}

#sidebarOffcanvas .offcanvas-title {
    font-size: 1rem;
    font-weight: 600;
    color: var(--crm-ticket-primary, #667eea);
}

#sidebarOffcanvas .offcanvas-body {
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

/* Sidebar w offcanvas - pełna wysokość */
.tickets-sidebar-offcanvas {
    flex: 1;
    min-height: 0;
    border: none !important;
    border-radius: 0 !important;
    height: 100%;
}

.tickets-sidebar-offcanvas .tickets-list-wrapper {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
}

/* ========================================
   RESPONSYWNOŚĆ
   ======================================== */

/* Desktop - sidebar widoczny normalnie */
@media (min-width: 992px) {
    .tickets-sidebar-desktop {
        display: flex !important;
    }
}

/* Tablet i mobile - tylko preview, sidebar w offcanvas */
@media (max-width: 991px) {
    .tickets-main-layout {
        flex-direction: column;
    }
    
    /* Ukryj desktop sidebar na mobile */
    .tickets-sidebar-desktop {
        display: none !important;
    }
    
    .tickets-preview {
        min-height: 500px;
        flex: 1;
    }
}

@media (max-width: 768px) {
    .tickets-widget-container {
        padding: 0.5rem;
    }
    
    .tickets-toolbar {
        padding: 0.5rem 0.75rem !important;
    }
}

/* ========================================
   FULLSCREEN MODE
   ======================================== */

.tickets-widget-container.fullscreen-mode {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 1050;
    background: var(--bs-body-bg);
    border-radius: 0;
    padding: 0;
}

.tickets-fullscreen-header {
    display: none;
}

.tickets-widget-container.fullscreen-mode .tickets-fullscreen-header {
    display: flex !important;
    padding: 0.5rem 1rem;
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.08);
    border-bottom: 1px solid rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
    align-items: center;
    gap: 0.75rem;
    flex-shrink: 0;
}

.tickets-fullscreen-header .fullscreen-title {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--bs-body-color);
}

.tickets-widget-container.fullscreen-mode .tickets-toolbar {
    border-radius: 0;
    margin: 0 !important;
    border-left: 0;
    border-right: 0;
}

.tickets-widget-container.fullscreen-mode .tickets-main-layout {
    flex: 1;
    margin: 0;
    padding: 1rem;
    min-height: 0;
}

/* ========================================
   LOGIN FORM
   ======================================== */

.client-portal-login {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1.5rem;
    background: var(--bs-body-bg);
}

.cpl-container {
    width: 100%;
    max-width: 400px;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 12px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
    padding: 2.5rem;
}

.cpl-header {
    text-align: center;
    margin-bottom: 2rem;
}

.cpl-title {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--bs-body-color);
    margin: 0 0 0.5rem;
}

.cpl-subtitle {
    font-size: 0.875rem;
    color: var(--bs-secondary-color);
    margin: 0;
}

.cpl-form-group {
    margin-bottom: 1.25rem;
}

.cpl-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--bs-body-color);
    margin-bottom: 0.35rem;
}

.cpl-input {
    width: 100%;
    padding: 0.75rem 1rem;
    font-size: 1rem;
    border: 1px solid var(--bs-border-color);
    border-radius: 8px;
    background: var(--bs-body-bg);
    color: var(--bs-body-color);
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
    box-sizing: border-box;
}

.cpl-input:focus {
    outline: none;
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 3px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
}

.cpl-hint {
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
    margin: 0.35rem 0 0;
}

.cpl-button {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    width: 100%;
    padding: 0.75rem 1.5rem;
    font-size: 1rem;
    font-weight: 600;
    border: none;
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.cpl-button-primary {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
}

.cpl-button-primary:hover:not(:disabled) {
    filter: brightness(1.1);
}

.cpl-button:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* OTP Inputs */
.cpl-otp-inputs {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
}

.cpl-otp-input {
    width: 48px;
    height: 56px;
    font-size: 1.5rem;
    font-weight: 600;
    text-align: center;
    border: 2px solid var(--bs-border-color);
    border-radius: 8px;
    background: var(--bs-body-bg);
    color: var(--bs-body-color);
    transition: all 0.15s ease;
}

.cpl-otp-input:focus {
    outline: none;
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 3px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
}

.cpl-otp-input.filled {
    border-color: var(--crm-ticket-primary, #667eea);
    background: rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.05);
}

.cpl-otp-separator {
    font-size: 1.5rem;
    color: var(--bs-secondary-color);
}

.cpl-otp-info {
    text-align: center;
    margin-bottom: 1.5rem;
}

.cpl-otp-info p {
    margin: 0 0 0.25rem;
    color: var(--bs-secondary-color);
    font-size: 0.875rem;
}

.cpl-otp-email {
    font-weight: 600;
    color: var(--bs-body-color);
}

.cpl-timer {
    text-align: center;
    font-size: 0.875rem;
    color: var(--bs-secondary-color);
    margin: 1rem 0;
}

.cpl-timer span {
    font-weight: 600;
    color: var(--bs-body-color);
}

.cpl-resend {
    text-align: center;
    margin-top: 1rem;
    font-size: 0.875rem;
    color: var(--bs-secondary-color);
}

.cpl-link {
    background: none;
    border: none;
    color: var(--crm-ticket-primary, #667eea);
    font-size: inherit;
    cursor: pointer;
    text-decoration: underline;
    padding: 0;
}

.cpl-link:hover {
    filter: brightness(1.1);
}

.cpl-link:disabled {
    color: var(--bs-secondary-color);
    cursor: not-allowed;
}

.cpl-message {
    padding: 0.75rem 1rem;
    border-radius: 8px;
    margin-top: 1rem;
    font-size: 0.875rem;
}

.cpl-message.cpl-message-error {
    background: rgba(var(--bs-danger-rgb), 0.1);
    color: var(--bs-danger);
}

.cpl-message.cpl-message-success {
    background: rgba(var(--bs-success-rgb), 0.1);
    color: var(--bs-success);
}

.cpl-footer {
    text-align: center;
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--bs-border-color);
    font-size: 0.8125rem;
    color: var(--bs-secondary-color);
}

.cpl-footer a {
    color: var(--crm-ticket-primary, #667eea);
    text-decoration: none;
}

.cpl-footer a:hover {
    text-decoration: underline;
}

/* ========================================
   SPINNER
   ======================================== */

.cpl-spinner,
.cp-spinner {
    width: 20px;
    height: 20px;
    animation: cp-spin 1s linear infinite;
}

.cpl-spinner circle,
.cp-spinner circle {
    stroke-dasharray: 50;
    stroke-dashoffset: 20;
}

@keyframes cp-spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

/* ========================================
   TICKET DETAIL PAGE - FINDER STYLE
   ======================================== */

/* Toolbar - Finder style */
.cp-ticket-toolbar {
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    padding: 0.75rem 1rem;
    margin-bottom: 1rem;
}

.cp-toolbar-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.cp-toolbar-left {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex: 1;
    min-width: 0;
}

.cp-toolbar-icon {
    font-size: 1.25rem;
    color: var(--crm-ticket-primary, #667eea);
    flex-shrink: 0;
}

.cp-toolbar-info {
    flex: 1;
    min-width: 0;
}

.cp-toolbar-title {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--bs-body-color);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.cp-toolbar-meta {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.75rem;
    color: var(--bs-secondary-color);
    margin-top: 0.125rem;
}

.cp-meta-number {
    font-weight: 600;
    text-transform: uppercase;
    color: var(--crm-ticket-primary, #667eea);
}

.cp-meta-sep {
    opacity: 0.4;
}

.cp-meta-owner i {
    margin-right: 0.2rem;
}

.cp-toolbar-right {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-shrink: 0;
}

.cp-status-badge {
    font-size: 0.6875rem;
    font-weight: 600;
    padding: 0.25rem 0.6rem;
    border-radius: 999px;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.cp-status-badge.cp-status-new,
.cp-status-badge.cp-status-open {
    background: rgba(var(--bs-primary-rgb), 0.15);
    color: var(--bs-primary);
}

.cp-status-badge.cp-status-pending {
    background: rgba(var(--bs-warning-rgb), 0.15);
    color: var(--bs-warning);
}

.cp-status-badge.cp-status-resolved,
.cp-status-badge.cp-status-closed {
    background: rgba(var(--bs-success-rgb), 0.15);
    color: var(--bs-success);
}

.cp-priority-badge {
    font-size: 0.6875rem;
    font-weight: 600;
    padding: 0.25rem 0.6rem;
    border-radius: 999px;
}

.cp-priority-badge.cp-priority-high,
.cp-priority-badge.cp-priority-urgent {
    background: rgba(var(--bs-danger-rgb), 0.15);
    color: var(--bs-danger);
}

/* ========================================
   MESSENGER STYLE MESSAGES
   ======================================== */

.cp-messenger {
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    margin-bottom: 1rem;
    overflow: hidden;
}

.cp-messages-container {
    padding: 1rem;
    max-height: 500px;
    overflow-y: auto;
}

.cp-empty-conversation {
    text-align: center;
    padding: 3rem 1rem;
    color: var(--bs-secondary-color);
}

.cp-empty-conversation i {
    font-size: 2.5rem;
    opacity: 0.4;
    display: block;
    margin-bottom: 0.75rem;
}

.cp-empty-conversation p {
    margin: 0;
    font-size: 0.875rem;
}

.cp-empty-conversation small {
    opacity: 0.7;
}

/* Message item */
.cp-msg {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1rem;
    max-width: 80%;
}

/* Own messages - align right */
.cp-msg.cp-msg-own {
    margin-left: auto;
    flex-direction: row-reverse;
}

/* Other messages - align left */
.cp-msg.cp-msg-other {
    margin-right: auto;
}

.cp-msg-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 600;
    flex-shrink: 0;
}

.cp-msg-content {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.cp-msg-sender {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--bs-body-color);
    margin-bottom: 0.25rem;
    padding-left: 0.75rem;
}

.cp-msg-bubble {
    background: var(--bs-tertiary-bg);
    padding: 0.625rem 0.875rem;
    border-radius: 1rem;
    font-size: 0.875rem;
    line-height: 1.5;
    color: var(--bs-body-color);
    word-wrap: break-word;
}

.cp-msg-bubble p:last-child {
    margin-bottom: 0;
}

/* Own messages bubble */
.cp-msg.cp-msg-own .cp-msg-bubble {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
    border-radius: 1rem 1rem 0.25rem 1rem;
}

/* Other messages bubble */
.cp-msg.cp-msg-other .cp-msg-bubble {
    border-radius: 1rem 1rem 1rem 0.25rem;
}

.cp-msg-time {
    font-size: 0.6875rem;
    color: var(--bs-secondary-color);
    margin-top: 0.25rem;
    padding: 0 0.75rem;
}

.cp-msg.cp-msg-own .cp-msg-time {
    text-align: right;
}

/* Message attachments */
.cp-msg-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    margin-top: 0.5rem;
}

.cp-msg-attachments .cp-attachment {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.3rem 0.6rem;
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.375rem;
    font-size: 0.75rem;
    color: var(--bs-body-color);
    text-decoration: none;
    transition: all 0.15s ease;
}

.cp-msg-attachments .cp-attachment:hover {
    border-color: var(--crm-ticket-primary, #667eea);
    color: var(--crm-ticket-primary, #667eea);
}

.cp-msg.cp-msg-own .cp-msg-attachments .cp-attachment {
    background: rgba(255, 255, 255, 0.15);
    border-color: rgba(255, 255, 255, 0.3);
    color: #fff;
}

.cp-msg.cp-msg-own .cp-msg-attachments .cp-attachment:hover {
    background: rgba(255, 255, 255, 0.25);
}

/* ========================================
   REPLY FORM STYLES
   ======================================== */

.cp-reply-form {
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    padding: 1rem;
}

.cp-label {
    display: block;
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--bs-body-color);
    margin-bottom: 0.5rem;
}

.cp-textarea {
    width: 100%;
    border: 1px solid var(--bs-border-color);
    border-radius: 0.5rem;
    padding: 0.75rem;
    font-size: 0.875rem;
    background: var(--bs-tertiary-bg);
    color: var(--bs-body-color);
    resize: none;
    transition: all 0.15s ease;
}

.cp-textarea:focus {
    outline: none;
    border-color: var(--crm-ticket-primary, #667eea);
    box-shadow: 0 0 0 3px rgba(var(--crm-ticket-primary-rgb, 102, 126, 234), 0.15);
    background: var(--bs-body-bg);
}

.cp-form-actions {
    margin-top: 0.75rem;
    display: flex;
    justify-content: flex-end;
}

.cp-button {
    border: none;
    font-size: 0.875rem;
    font-weight: 500;
    padding: 0.5rem 1.25rem;
    border-radius: 0.5rem;
    cursor: pointer;
    transition: all 0.15s ease;
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.cp-button-primary {
    background: var(--crm-ticket-primary, #667eea);
    color: #fff;
}

.cp-button-primary:hover {
    filter: brightness(1.1);
}

.cp-button-primary:active {
    transform: scale(0.98);
}

/* Closed notice */
.cp-closed-notice {
    background: rgba(var(--bs-success-rgb), 0.1);
    border: 1px solid rgba(var(--bs-success-rgb), 0.2);
    border-radius: 0.75rem;
    padding: 1rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: var(--bs-success);
}

.cp-closed-notice p {
    margin: 0;
    font-size: 0.875rem;
}

.cp-closed-notice a {
    color: var(--crm-ticket-primary, #667eea);
}

/* Ticket description */
.cp-ticket-description {
    background: var(--bs-body-bg);
    border: 1px solid var(--bs-border-color);
    border-radius: 0.75rem;
    padding: 1rem;
    margin-bottom: 1rem;
}

.cp-ticket-description h3 {
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--bs-secondary-color);
    margin: 0 0 0.75rem 0;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.cp-ticket-description-content {
    font-size: 0.875rem;
    line-height: 1.6;
    color: var(--bs-body-color);
}